Orders & lead times

Fulfilling your order

  • In stock items will usually ship in after the time frame indicated on the product page ( usually 10-15 working days )

  • The reason for this is that your piece is being finished and prepared by our workshop in London, after we received your order.

  • You will receive an e-mail with an estimated shipping date for your order.

  • If your order is a rush, please email design@hugoandhaan.com and we will do our best to prioritise your order.


Customized orders

  • Customised in stock items (for engraving for example) take longer to ship.

  • You will receive an e-mail with an estimated shipping date for your order.

  • If your order is a rush, please email design@hugoandhaan.com and we will do our best to prioritise your order.


Bespoke orders

  • Bespoke orders (such as engagement rings) take around 4-6 weeks to be ready to ship.

  • If your order is a rush, please email design@hugoandhaan.com and we will do our best to prioritise your order.